Last Updated: 28 July 2026

Thank you for shopping with 8Pulse. We are committed to processing and delivering your orders as quickly and efficiently as possible.

1. Order Processing

• Orders are processed on Monday to Friday, excluding Malaysian public holidays.
• Most orders are processed within 1–2 business days after payment has been successfully confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

During promotional campaigns or peak shopping periods, processing times may be slightly longer.

2. Shipping Coverage

We currently ship throughout Malaysia, including:

• Peninsular Malaysia
• Sabah
• Sarawak

International shipping may be available for selected products. Please contact our customer support for more information.

3. Delivery Time

Estimated delivery times are:

Delivery times are estimates only and may vary depending on courier service availability, weather conditions, public holidays, customs inspections (where applicable), or unforeseen circumstances.

4. Shipping Fees

Shipping charges are calculated during checkout based on:

• Delivery location
• Parcel weight or dimensions
• Courier service selected

Any available free shipping promotions will be displayed during checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available).

You may track your parcel using the courier’s tracking service.

6. Delivery Attempts

Our courier partners may make one or more delivery attempts.

If delivery cannot be completed due to:

• Incorrect address
• Recipient unavailable
• Failure to collect the parcel

the parcel may be returned to us. Additional shipping charges may apply for reshipment.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

8Pulse is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

8. Damaged Parcels

If your parcel arrives damaged, please:

• Take clear photos of the parcel before opening (if possible).
• Take photos of the damaged item(s).
• Contact us within 48 hours of receiving the parcel.

We will investigate the issue and arrange an appropriate resolution where applicable.

9. Lost Parcels

If your parcel appears to be lost during transit, please contact us.

We will coordinate with the courier company to investigate the shipment. Resolution times depend on the courier’s investigation process.

10. Delivery Delays

While we strive to deliver all orders promptly, delays may occur due to circumstances beyond our control, including:

• Extreme weather
• Public holidays
• High parcel volumes
• Courier operational delays
• Natural disasters
• Government restrictions

We appreciate your patience should any unexpected delays occur.

11. Order Changes

If you need to change your delivery address or order details, please contact us as soon as possible.

Once an order has been packed or shipped, we may be unable to make changes.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

8Pulse

Website: https://8pulse.com.my

Email: support@8pulse.com.my

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM (Malaysia Time)

We appreciate your support and thank you for choosing 8Pulse. We look forward to delivering your order safely and efficiently.