Privacy Policy
Last Updated: 28 July 2026
Welcome to 8Pulse (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://8pulse.com.my (“Website”) or purchase our products.
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our Website:
Personal Information
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Company Name (if applicable)
Order Information
- Products purchased
- Order history
- Payment method
- Transaction details
Technical Information
When you visit our Website, we may automatically collect:
- IP Address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Deliver purchased products
- Process payments
- Provide customer support
- Respond to enquiries
- Send order confirmations
- Update order status
- Improve our Website
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional offers (only if you have agreed to receive them)
3. Payment Information
For your security, we do not store your credit card or debit card information on our servers.
Payments are securely processed by trusted third-party payment gateway providers.
4. Cookies
Our Website uses cookies to:
- Keep items in your shopping cart
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Enhance user experience
You may disable cookies through your browser settings. However, certain features of the Website may not function properly.
5. Disclosure of Information
We do not sell, rent, or trade your personal information.
Your information may be shared only with trusted service providers where necessary, including:
- Payment gateway providers
- Courier and logistics companies
- IT service providers
- Website hosting providers
- Government authorities where required by law
These parties are only permitted to use your information for the services they provide to us.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss
Although we strive to protect your information, no method of internet transmission is completely secure.
7. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill your orders
- Provide customer service
- Meet accounting requirements
- Comply with legal obligations
- Resolve disputes
8. Marketing Communications
If you subscribe to our newsletter or marketing updates, we may send promotional emails, offers, and product announcements.
You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.
9. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Withdraw consent (where applicable)
- Request deletion of your personal information where legally permissible
To make such requests, please contact us using the information below.
10. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.
11. Children’s Privacy
Our Website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with the updated revision date.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
8Pulse
Website: https://8pulse.com.my
Email: support@8pulse.com.my
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Malaysia Time)
By using this Website, you acknowledge that you have read and understood this Privacy Policy
