Last Updated: 28 July 2026
At 8Pulse, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return if:
- You received the wrong item.
- The item is damaged during delivery.
- The item is defective upon arrival.
- The item received is significantly different from its product description.
To be eligible for a return:
- The request must be made within 3 days of receiving your order.
- The item must be unused and in its original condition.
- All original packaging, labels, manuals, accessories, and free gifts (if any) must be included.
- Proof of purchase (order number or receipt) must be provided.
2. Non-Returnable Items
The following items cannot be returned unless they are defective or incorrect:
- Products that have been opened, used, or damaged by the customer.
- Personal care and hygiene products after opening.
- Food and consumable products.
- Clearance, promotional, or final sale items.
- Gift cards or digital products.
- Products damaged due to misuse, improper handling, or normal wear and tear.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- Clear photos of the item.
- Photos of the packaging.
- A brief description of the issue.
We will review your claim and arrange a replacement, refund, or other appropriate resolution where applicable.
4. Return Process
To request a return:
- Contact our Customer Support with your order number.
- Wait for return authorization before sending the item.
- Pack the item securely with all original accessories and packaging.
- Ship the item to the return address provided by our support team.
Returns sent without prior authorization may not be accepted.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method within 14–21 business days, depending on your payment provider.
Refunds will cover only the purchase price of the eligible item unless otherwise required by law.
6. Shipping Charges
Original shipping charges are generally non-refundable, except when:
- We shipped the wrong item.
- The product arrived damaged.
- The item is confirmed to be defective.
If a return is requested for reasons other than our error, the customer is responsible for return shipping costs.
7. Order Cancellation
Orders may be cancelled before they have been packed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.
8. Exchanges
We offer exchanges only for:
- Defective products.
- Damaged products.
- Incorrect products sent by us.
Exchange requests are subject to product availability.
9. Missing Parcels
If your parcel appears lost during transit, please contact us as soon as possible.
We will work with the courier service to investigate the shipment. Resolution may require several business days depending on the courier’s investigation process.
10. Refused Deliveries
If an order is refused or cannot be delivered due to an incorrect address provided by the customer, any applicable return shipping or handling fees may be deducted from the refund.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us.
8Pulse
Website: https://8pulse.com.my
Email: support@8pulse.com.my
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Malaysia Time)
We appreciate your trust in 8Pulse and are committed to providing quality products and responsive customer service.
